DNF Crafts (“dnfcrafts”, “we”, “our”, “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, customize products, or otherwise interact with us.

By accessing or using our website, services, or products, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide meaningful, customized gifting experiences and to operate our business effectively.

A. Information You Provide Directly

  • Identity & Contact Information: Name, email address, phone number, billing address, and shipping address.
  • Order & Customization Information: Product selections, customization details (such as names, quotes, messages, images, or designs submitted by you), order history, and delivery preferences.
  • Payment Information: Payment details required to complete a transaction (processed securely through third‑party payment gateways; we do not store card or UPI details).
  • Communication Data: Information you share when contacting us via email, WhatsApp, social media, feedback forms, or customer support.

B. Information Collected Automatically

  • Device & Usage Information: IP address, browser type, device type, operating system, pages viewed, time spent, and interaction data.
  • Location Information: Approximate location inferred from IP address.
  • Cookies & Tracking Technologies: Data collected through cookies and similar technologies to improve website performance and user experience.

We may also receive updated delivery or address-related information from our logistics partners to ensure successful order fulfillment.

2. How We Use Your Information

We use your information only for lawful, transparent, and necessary purposes, including:

  • Order Processing & Fulfillment: To create, customize, pack, ship, and deliver your orders.
  • Customization Services: To print or produce personalized messages, affirmations, or designs exactly as requested by you.
  • Customer Support: To respond to queries, resolve issues, manage returns, refunds, or replacements.
  • Website Operations & Improvement: To maintain website functionality, analyze performance, improve design, and enhance user experience.
  • Marketing & Communication: To send updates, offers, newsletters, and product recommendations via email, SMS, or WhatsApp, only where you have provided consent.
  • Legal & Compliance: To comply with applicable laws, accounting requirements, consumer protection regulations, and lawful requests from authorities.
  • Security & Fraud Prevention: To detect and prevent unauthorized access, misuse, or fraudulent transactions.

Your data is processed strictly for these purposes and retained only as long as necessary or legally required.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. We share information only with trusted third parties essential for our operations:

  • Logistics & Delivery Partners: For shipping your orders (name, address, phone number).
  • Payment Gateway Providers: For secure payment processing (we do not store payment credentials).
  • Technology & Service Providers: Website hosting, analytics, customer communication, and performance monitoring (mostly anonymized or aggregated data).
  • Legal or Regulatory Authorities: When required by law, court order, or governmental request.

All partners are contractually bound to protect your data and use it solely for authorized purposes.

4. Cookies and Tracking Technologies

We use cookies to ensure smooth website functionality and a better browsing experience.

  • Essential Cookies: Required for core website functions such as checkout and account access.
  • Analytics Cookies: Help us understand visitor behavior and improve website performance.
  • Marketing Cookies: Used to display relevant ads or promotions, where applicable.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Your Rights

In accordance with applicable Indian data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023, you have the right to:

  • Access: Request details of the personal data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data, subject to legal and operational obligations.
  • Withdraw Consent: Opt out of marketing communications at any time.
  • Grievance Redressal: Raise concerns regarding data handling or privacy practices.

Requests can be made by contacting us using the details provided below.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. While we take data security seriously, no online transmission or storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to: – Fulfil orders and provide services – Comply with legal, tax, accounting, and audit requirements – Resolve disputes or enforce agreements

Non‑personal or anonymized data may be retained for analytical or business purposes as permitted by law.

8. International Data Transfers

Some service providers may be located outside India. In such cases, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children’s Privacy

Our products and website are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental or guardian consent.

10. Contact & Grievance Redressal

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

DNF Crafts – Privacy & Support Team
Email: support@dnfcrafts.com
Phone/WhatsApp: [To be updated]
Address: [Registered Business Address]

We aim to acknowledge and resolve all grievances within a reasonable time frame, in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.

dnfcrafts — Crafted with purpose. Gifted with heart.